Tricks of the Trade® for Negotiation
| Type: Advanced | Duration: 2 Days – 8:00 am to 4:00 pm |
| Audience: PMs | Contact Hours/PDUs: 16 |
| Public or Private: Private | Fee: $1,399.00 |
Course Resources
Understanding the negotiation process and creating a plan for all negotiations within a project are the keys to your success as a project manager. Learn to manage negotiations within a team environment, bypass critical deadlocks, interpret non-verbal communication, counter dirty tricks and games, and effectively say "no" with this invaluable 2-day class.
This course is offered in both public and onsite versions. If interested in hosting an onsite course, please click here to read more about our onsite courses and complete a request form.
Why Take This Course?
- To participate in role-playing exercises which allow you to practice and receive feedback on using the negotiation process and negotiation planner.
- To gain Tricks of the Trade® for negotiating through tough issues on projects.
- To master the use of the Negotiation Planning Template.
Learning Objectives
Upon completion of this course, attendees will be able to:
- Understand the negotiation process.
- Better utilize their listening and questioning skills.
- Recognize nonverbal cues within communication.
- Practice using the process of negotiation planning.
- Conduct a post negotiation self-assessment.
- Deal with angry clients and tough negotiators.
- Utilize negotiation best practices.
- Avoid common negotiation pitfalls.
Class Materials
Students receive a copy of the Tricks of the Trade for Negotiation Workbook and supplemental materials that provide the exercises and case studies that are used and referenced throughout the class.
Course Outline
- Communication Skills
- Communication Skills Assessment
- The Consequences of Poor Communication
- Interpersonal Communication Gap
- Nonverbal Communication
- Characteristics of Nonverbal Communications
- Body Language Gestures
- Listening and Questioning Skills
- The Difference Between Hearing and Listening
- The Practice of Active Listening
- The Barriers to Effective Listening
- How and When to Actively Listen
- What is Negotiation?
- Definition of Negotiation
- Elements of Negotiation
- Common Negotiation Situations
- Attitudes Towards Negotiation
- Types of Negotiation
- When to Negotiate
- Cultural Differences in Negotiation
- Planning a Negotiation
- Negotiation Process
- Negotiation Stages
- Planning a Negotiation
- Dealing with the Tough Negotiators
- Three Types of Tough Negotiators
- How to Stay Calm
- Dealing with Anger
- Dealing with Conflict
- Strategies and Tactics of Negotiation
- Common Strategies and Tactics
- Counter Ploys
- Use of Physical Settings
- Time Management
- Team Management
- Impasses, Deadlocks and Saying "No"
- Dealing with:
- Impasse
- Deadlock
- Delivering Bad News
- Saying "No" to Management
- Dealing with:
- Self-Evaluation
- Negotiator Self-Evaluation

Advanced PM (PDU Courses)