Self-Directed e-Learning Courses from SkillSoft

Price: $75
90 Days

ITIL® V3 Overview

Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This series of courses provides an introduction to ITIL® V3, and covers the ITIL® V3 fundamentals. Specifically, what ITIL® V3 is, the history of ITIL® V3, the benefits of ITIL® V3, and the importance of aligning IT with business. These courses also introduce key aspects of implementing ITIL® V3 in your organization, including the importance of a service culture to support ITIL® V3, and critical success factors for implementing ITIL® V3.

Price: $150
90 Days

ITIL Fundamentals: 13.5 PDUs

Aligned with The ITIL® V3 Foundation Syllabus v4.2, this series of courses covers the entire process of ITIL from beginning to end—starting with an introduction to ITIL and the service life cycle, and ending with a detailed discussion of continual service improvement. Additional topics covered include service strategy fundamentals and processes, service design, service transition and service operation. This course series will also assist the learner in preparing for the ITIL® V3 Foundation Level certification.

Price: $199
90 Days

ITIL v3 Intermediate: Operational Support & Analysis

Within the context of ITIL®, service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned, requirements must be identified, and technologies must be carefully evaluated before proceeding with the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This series of courses covers the technology considerations when implementing Service Management process capabilities, including the generic tool requirements and how to properly evaluate tools for consideration. This series of courses also covers implementation considerations, including best practices in Project, Risk and Staff Management, as well as challenges, risks, and critical success factors to address during implementation. These courses will also assist in preparing for the ITIL® V3 Operational Support and Analysis Certification and is aligned with the ITIL® V3 Intermediate Capability Stream Syllabus.