Improving Your Project Communication—Live Online

Delivered by Sherry Pate, PMP

Price:	$249
PDUs:	4
Time:	10am to 2pm CST
Dates:	March 20th, 2012

RMC Project Management is now delivering its most popular advanced project management training classes live and online! Using one of the top online learning facilitation tools in the world, students will experience true, classroom-style learning in front of their own computer. In addition to world-class instruction from experienced instructors, our live online classes will feature live chat, white boards, breakout rooms, file sharing, testing/quizzing, and dozens of other learning-based features.

Class Description

Do you regularly experience communication-related problems on projects? Does your project team struggle with knowing how, when, and what to communicate? Did you know that 90% of what a project manager does on a day-to-day basis is communication-related? This 4-hour Live Online course is designed for project managers, program managers, and team members who wish to improve their understanding of and effectiveness in one of the most misunderstood areas of Project Management—Communication.

Learning Objectives

At the conclusion of this course, students will be able to:

• Understand the formal process of Communications Management
• View project communication from the perspective of each stakeholder
• Plan, manage and control project communication more effectively
• Avoid or overcome common communication pitfalls
• Know exactly how, when and what to communicate on projects

Course Outline

• Why Do We Care About Project Communication?
• Common Communication Pitfalls
• The 5 Steps of Communications Management
  • Step 1: Identifying Stakeholders
    • Stakeholder analysis
    • Tools for stakeholder analysis
    • Stakeholder influence and impact
    • Classification tools
    • Stakeholder management strategy
  • Step 2: Planning Communications
    • Creating a Communications Management plan
    • Communication types
    • Communications models
    • Effective listening
    • Communication methods
    • Tricks of the Trade® for planning communications
  • Step 3: Distributing Information
    • Determining communication effectiveness
    • Communications control
    • What you need in your real world
  • Step 4: Managing Stakeholder Expectations
    • Communication and Risk
    • What to look for
    • Communications blockers
    • How to say "No"
  • Step 5: Reporting Performance
    • More than reports
    • Forecast of performance
• Action Plan and Conclusion