Our Most Frequently Asked Questions - Version 5.2.1
  1. I get an error message saying “Error with the registration of PM FASTrack®. C:\\WINDOWS\\SYSTEM32\\esnecil.ind:::: esnecil.ind Missing...” What should I do?
  2. I get an error message saying “Error with the registration of PM FASTrack®. The program is moved or the password is incorrect.” What should I do?
  3. I get an error when trying to upgrade to version 5.2.1 from an older version of PM FASTrack®, already installed on my computer.  What should I do?
  4. I am receiving an error that is not listed here.  What information does RMC need in order to troubleshoot my problem?
Can't find the answer you need? Click here to see the complete list of FAQ's.
  • #1: I get an error message saying “Error with the registration of PM FASTrack®. C:\\WINDOWS\\SYSTEM32\\esnecil.ind:::: esnecil.ind Missing...” What should I do?
  • This will affect anyone who downloaded the software between 11/22/2007 and 11/28/2007.  This error is now fixed, so to fix your problem you will need to simply download the software again.  Update Now
  • #2: I get an error message saying “Error with the registration of PM FASTrack®. The program is moved or the password is incorrect.” What should I do?
  •  1. Using Task Manager, verify that there is no crp32001.ngn or crp32002.ngn processes running. If there is, select it and then click the “End Process” button.
       2. Uninstall our software. 
       3. Reboot the computer. 
       4. Download the software again from our website. 
       5. Install and run the software.
  • #3: I get an error when trying to upgrade to version 5.2.1 from an older version of PM FASTrack®, already installed on my computer.  What should I do?
  •  1. Using Task Manager, verify that there is no crp32001.ngn, crp32002.ngn, or updater.exe processes running. If there is, select it and then click the “End Process” button.
       2. Uninstall our software. 
       3. Check to see if the application directory is still there (default location is: C:\Program Files\PM FASTrack®).  If the application directory is still there, delete it along with any contents still remaining.
       4. Reboot the computer. 
       5. Download the software again from our website. 
       6. Install and run the software.
  • #4: I am receiving an error that is not listed here.  What information does RMC need in order to troubleshoot my problem?
  • Send an email to pmfastrack@rmcproject.com that includes the following information:

       1. Your license serial number
       2. The exact error (Include a screen shot of the error if possible)
       3. A description of the exact point that the error occurs
       4. The make and model of your computer
       5. The operating system
       6. There is a file placed on your computer upon installation that has information that would be helpful to us. We need to see the "RMCPROJ.ckn" file.  Depending on your operating system, this file could be located in different places, see below:

    XP or 2000

    Go into the "PM FASTrack®" folder (the default location is: C:\Program Files\PM FASTrack®) and find the "RMCPROJ.ckn" file.  Open the file (if you get asked to choose the program you want to use to open the file, choose Notepad) and copy the contents of the file in your email to us.


    Vista

    go to:


    C:\ProgramData\CrypKey\Licenses\
            OR
    C:\Users\[UserName]\AppData\Local\VirtualStore\ProgramData\CrypKey\Licenses\
    Find the "RMCPROJ.ckn" file.  Open the file (if you get asked to choose the program to open with, choose Notepad) and copy the contents of the file in your email to us.