Complete Support Frequently Asked Questions - Version 5.2.1
    General Questions
  1. What are the system requirements for the PM FASTrack® software?
  2. What is the latest release of the PM FASTrack® software? Can I get the latest release for free?
  3. Should I upgrade to the latest version of the PM FASTrack® software?
  4. Will I lose my test history if I update to the newest version of the PM FASTrack® software?
  5. How do I preserve my Test History?
  6. Is there a product tutorial available for PM FASTrack®?
  7. Do I need to be connected to the Internet to register the PM FASTrack® software?
  8. Do I need to be connected to the Internet to USE the PM FASTrack® software?
  9. Do I need to have administrator privileges to install and register the software?
  10. Can I get a complete list of all 1,400 PM FASTrack® questions? Can the questions be printed?
  11. Will the PM FASTrack® software work on a computer running Windows Vista?

    Licensing, Copyright, & Sharing
  12. Can PM FASTrack® be shared?
  13. Can I purchase a multi-user license for the PM FASTrack® software?
  14. Why are two installations allowed instead of only one?
  15. Are two installations guaranteed?
  16. How long is my license to the PM FASTrack® software available?
  17. My license has expired and I have not yet passed the PMP exam. Can I get an extension to the PM FASTrack® software?
  18. I am thinking about purchasing the PM FASTrack® software through eBay or Amazon.com. Is this a problem?
  19. Can I install or use the PM FASTrack® software in a library or lab setting?
  20. I am done with the PM FASTrack® software (took the exam and passed), and I have one installation left. Can I give the software away or sell it to someone else?
  21. Can I teach a class or lead a study group using the PM FASTrack® software?
  22. Why does RMC need my user information? What is done with the user information that I enter in during software registration?

    Installation and Registration Issues
  23. Why am I being asked to enter in a Site Key after installing the software?
  24. During installation I am being asked to enter in a site key. Where do I get the site key?
  25. The registration of my PM FASTrack® software is hanging up AFTER I enter in all of my user information during a screen that says: “Contacting RMC Project Management Server to process registration. Please wait”. How do I fix this?
  26. I get an error message saying “Error with the registration of PM FASTrack®. C:\\WINDOWS\\SYSTEM32\\esnecil.ind:::: esnecil.ind Missing...” What should I do?
  27. I get an error message saying “ Error with the registration of PM FASTrack®. The program is moved or the password is incorrect.” What should I do?
  28. During registration, I received an error message saying “Invalid Serial Number”. What is causing this?

    Software Use Issues
  29. I get an error when trying to upgrade to version 5.2.1 from an older version of PM FASTrack®, already installed on my computer.  What should I do?
  30. How can I get technical support for my PM FASTrack® software?
  31. When is technical support available for the PM FASTrack® software?
  32. I am receiving an error that is not listed here.  What information does RMC need in order to troubleshoot my problem?
  • #1: What are the system requirements for the PM FASTrack® software?
      • 600 Mhz Intel Pentium III processor or equivalent
      • Windows 2000 and Windows XP(32bit x86)
      • 128 MB RAM (256 MB recommended)
      • 100 MB available disk space
      • Administrator privileges for installation (if you are not the computer owner)
      • Windows Vista (32bit x86) for PM FASTrack® for the PMP exam v5.2.0 or greater click here

        NOTE: The PM FASTrack® software is not compatible with or supported in any Mac environment.
  • #2: What is the latest release of the PM FASTrack® software? Can I get the latest release for free?
  • The most current release is version 5.2.1. For more information and to update to the current version for free, click here.
  • #3: Should I upgrade to the latest version of the PM FASTrack® software?
  • If you have the software installed and are not having problems, we do not recommend that you upgrade to 5.2.1.  There are no content or functionality changes between the versions.  The changes that were made were only to fix installation or registration problems that occurred with earlier versions of the software. 

       However, if you are have not yet installed the software, if you are having problems, or if you are receiving error messages and you are using an older version of the software, you should upgrade to version 5.2.1.  Many problems can be prevented or fixed by simply upgrading to the latest version 5.2.1. If you have installed the software and are running a previous release, or if this is your first time installing the software, you should update your software to the current version. To update to the current version, click here.
  • #4: Will I lose my test history if I update to the newest version of the PM FASTrack® software?
  • No. As long as you do not uninstall the software, you will not lose your test history.  If you need to uninstall the software, it is possible to preserve your test history.  For instructions on preserving test history, click here.
  • #5: How do I preserve my test history?
  • You can preserve or move your personal testing data if you need to re-install the software or install it on a different machine.  For instructions on preserving test history, click here.
  • #6: Is there a product tutorial available for PM FASTrack®?
  • Yes. There is a PM FASTrack® tutorial available online or within the application. For more information, or to access the online tutorial, click here. If you have the PM FASTrack® application installed, you can access the tutorial by choosing “Tutorial” in the Help menu.
  • #7: Do I need to be connected to the Internet to register the PM FASTrack® software?
  • Normally, the registration of the PM FASTrack® software occurs automatically through an Internet connection. Your PM FASTrack® software can still be registered without an Internet connection, however a manual registration will be necessary.
  • #8: Do I need to be connected to the Internet to USE the PM FASTrack® software?
  • You do not need to have an Internet connection to use the PM FASTrack® software.
  • #9: Do I need to have administrator privileges to install and register the software?
  • Yes. You need "Administrator" or "Power User" rights to install PM FASTrack®. For more information and to determine if you have sufficient rights, click here.
  • #10: Can I get a complete list of all 1,400 PM FASTrack® questions? Can the questions be printed?
  • No. For security reasons, the 1,400+ questions contained in the PM FASTrack® database cannot be printed, packaged or exported to a master file for any reason.
  • #11: Will the PM FASTrack® software work on a computer running Windows Vista?
  • PM FASTrack® version 5.2 and greater is supported on Windows Vista (32bit x86).  Previous versions of PM FASTrack® were not compatible with or supported on a computer running Windows Vista.  To update to the current version 5.2.1, click here
  • #12: Can PM FASTrack® be shared?
  • No. PM FASTrack® is a single-user application. It may not be transferred, re-sold, shared, or ever used by more than one person (the original user) in any way. It may not be installed on one computer where more than one person would be using it. To read the license agreement for the PM FASTrack® software, click here
  • #13: Can I purchase a multi-user license for the PM FASTrack® software?
  • RMC does not offer a multi-user or corporate site license for PM FASTrack®. A single-user license must be purchased for each user of the software. However, RMC does offer bulk discounts for companies wishing to purchase as few as five (5) licenses. For more information, please contact the RMC Customer Service at info@rmcproject.com or 952-846-4484.
  • #14: Why are two installations allowed instead of only one?
  • Two installations are allowed to help people who have the ability to study in two different places (home and work).
  • #15: Are two installations guaranteed?
  • No. The second installation is allowed, but not guaranteed. RMC will not offer full or partial refunds to customers with one working installation.
  • #16: How long is my license to the PM FASTrack® software available?
  • The PM FASTrack® Exam Simulation Software is valid for exactly one (1) year from the date of initial registration. The PMP® exam changes regularly and we do not want people to study using old or outdated versions of the software. Furthermore, PMI allows one (1) year from the date of the application to pass the exam.  If you feel that you need more than one year to study for the PMP® exam, you should consider taking one of our instructor led courses. To read the license agreement for the PM FASTrack® software, click here.
  • #17: My license has expired and I have not yet passed the PMP exam. Can I get an extension to the PM FASTrack® software?
  • RMC offers a single 3-month extension available for $75.00. For more information, click here.
  • #18: I am thinking about purchasing the PM FASTrack® software through eBay or Amazon.com.  Is this a problem?
  • It is not a problem if you are purchasing new software that has not been used. However, if the software for sale has been used by someone else, it would be a violation of the license agreement and international copyright law to sell or use PM FASTrack® software that has been previously used. You will most likely have problems installing and/or registering the software if it has been used already. Amazon.com is a legitimate reseller of our products and they do not sell used PM FASTrack® software. However, we have seen several independent sellers post used software for sale using Amazon.com’s Marketplace or eBay. Unless you are purchasing the software directly from RMC, Amazon.com, or a different legitimate reseller, until you receive the CD ROM, there is really no way to determine whether or not one or both of the installations have been used. RMC Project Management will not support users of the PM FASTrack® software if they are using the software in violation of license agreement.
  • #19: Can I install or use the PM FASTrack® software in a library or lab setting?
  • No. The PM FASTrack® software may not be installed on one computer where more than one person would be using it. Every person who wants to use the software or view the question database would have to purchase their own license serial number. To read the license agreement for the PM FASTrack® software, click here.
  • #20: I am done with the PM FASTrack® software (took the exam and passed), and I have one installation left. Can I give the software away or sell it to someone else?
  • No. The PM FASTrack® software may not be given away, sold, or transferred in any way if it has been used.
  • #21: Can I teach a class or lead a study group using the PM FASTrack® software?
  • PM FASTrack® may not be used in a classroom without permission.  For example, it:                                                                                                      
      o May not be projected in class without permission.
      o Questions may not be reprinted without permission.
      o May not be shared. It comes with a single user license.
      o May not be reused or transferred to another individual after use.

    PM FASTrack® may only be used (but not projected) in a class or a study group if all attendees own a copy of the full program. (A demo CD is not the full program.)  Please ask us about our Corporate Partner Program, if you are interested, to receive quantity discounts on purchases and to gain permission to use our materials in ways beyond what is available under copyright laws.  For inquiries about our Corporate Partner Program, please contact Kara Johnson
  • #22: Why does RMC need my user information? What is done with the user information that I enter during software registration?
  • Since the PM FASTrack® software is a single user license, RMC needs to be able to verify the user of the software. Should you require support for the PM FASTrack® application, RMC will need to verify the information entered into the Product Registration Form. Therefore, if you falsify ANY information entered into a field marked "Required", RMC reserves the right to NOT provide you support for this product. RMC does not share your user information with anyone.
  • #23: Why am I being asked to enter in a Site Key after installing the software?
  • Normally, the registration of the PM FASTrack® software occurs automatically through an Internet connection. If you are being asked to enter in a site key and you are using the current version 5.2.1, that indicates that your computer is not connected to the Internet or there is something blocking the Internet connection (like a company firewall for example).  If you are NOT currently using version 5.2.1, upgrade now.
  • If there is something blocking the Internet connection, version 5.2.1 will automatically send an email to the RMC server requesting a site key.  The site key will be automatically generated and you will receive an email back from the RMC server that includes your site key and instructions for entering the Site Key. 
  • If you are using version 5.2.1 and you are having problems with the automatic site key generation, fill out this form. RMC will contact you with a site key during normal business hours.
  • #24: During installation I am being asked to enter in a site key. Where do I get the site key?
  • If you are NOT currently using version 5.2.1, upgrade now.  Version 5.2 will automatically send an email to the RMC server requesting a site key.  The site key will be automatically generated and you will receive an email back from the RMC server with your site key and instructions for entering the Site Key. 
  • If you are using version 5.2.1 and you are having problems with the automatic site key generation, fill out this form. RMC will contact you with a site key during normal business hours.
  • #25: The registration of my PM FASTrack® software is hanging up AFTER I enter in all of my user information during a screen that says: “Contacting RMC Project Management Server to process registration. Please wait”. How do I fix this?
  • This indicates connection difficulty between your computer and the RMC server. We will need to force a manual registration. For more information, click here.
  • #26: I get an error message saying “Error with the registration of PM FASTrack®. C:\\WINDOWS\\SYSTEM32\\esnecil.ind:::: esnecil.ind Missing...” What should I do?
  • This will affect anyone who downloaded the software between 11/22/2007 and 11/28/2007.  This error is now fixed.  To fix your problem you will need to simply download the software again.  Update Now
  • #27: I get an error message saying “ Error with the registration of PM FASTrack®. The program is moved or the password is incorrect.” What should I do?
  • Uninstall our software. Using Task Manager, verify that there is no crp32001.ngn or crp32002.ngn processes running. If there is, select it and then click the “End Process” button.  Download the software again from our website. Install and run the software
  • #28: During registration, I received an error message saying “Invalid Serial Number”. What is causing this?
  • Most Invalid Serial Number errors result from typographical errors on the part of the user or a common misinterpretation of the alphanumeric characters. Click here for more information.
  • #29: I get an error when trying to upgrade to version 5.2.1 from an older version of PM FASTrack®, already installed on my computer.  What should I do?
  •  1. Using Task Manager, verify that there is no crp32001.ngn, crp32002.ngn, or updater.exe processes running. If there is, select it and then click the “End Process” button.
       2. Uninstall our software. 
       3. Check to see if the application directory is still there (default location is: C:\Program Files\PM FASTrack®).  If the application directory is still there, delete it along with any contents still remaining.
       3. Reboot the computer. 
       4. Download the software again from our website. 
       5. Install and run the software.
  • #30: How can I get technical support for my PM FASTrack® software?
  • Technical support can be reached by sending us an email, calling 952-846-4484, or by filling out a Support Request Form.
  • #31: When is technical support available for the PM FASTrack® software?
  • Technical support is available during our normal business hours, 8:00 AM to 5:00 PM CST, Monday through Friday.
  • #32: I am receiving an error that is not listed here.  What information does RMC need to troubleshoot my problem?
  • Send an email to pmfastrack@rmcproject.com that includes the following information:

       1. Your license serial number
       2. The exact error (Include a screen shot of the error if possible)
       3. A description of the exact point that the error occurs
       4. The make and model of your computer
       5. The operating system
       6. There is a file placed on your computer upon installation that has information that would be helpful to us. We need to see the "RMCPROJ.ckn" file.  Depending on your operating system, this file could be located in different places, see below:

    XP or 2000

    Go into the "PM FASTrack®" folder (the default location is: C:\Program Files\PM FASTrack®) and find the "RMCPROJ.ckn" file.  Open the file (if you get asked to choose the program you want to use to open the file, choose Notepad) and copy the contents of the file in your email to us.


    Vista

    go to:


    C:\ProgramData\CrypKey\Licenses\
            OR
    C:\Users\[UserName]\AppData\Local\VirtualStore\ProgramData\CrypKey\Licenses\
    Find the "RMCPROJ.ckn" file.  Open the file (if you get asked to choose the program to open with, choose Notepad) and copy the contents of the file in your email to us.