PM FASTrack® – Support

Support Policies

Please note the following support options and policies:

• Your PM FASTrack license has a term of One (1) Year. Please see the 'Software License Information' on the left for more details.
• Only products purchased new through RMC Project Management or an authorized dealer (Amazon, Barnes and Noble, Baker and Taylor, etc.) can be supported directly by RMC. In addition, only the original owner of the software will be supported.
• Should you require support for the PM FASTrack® application, RMC will need to verify the information entered into the Product Registration Form. Therefore, if you falsify ANY information entered into a field marked "Required", RMC reserves the right to NOT provide support for this product.
• RMC will not grant additional installations (third, fourth, etc.) for any reason to any purchaser of PM FASTrack who is a PMP.
• For fastest support, complete a General Support Form. We respond to requests during regular business hours of 8 am - 5 pm CST, Monday through Friday.

Software License Extensions

Each installation of PM FASTrack Exam Simulation Software is valid for exactly one (1) year from the date of initial registration. At that time, the software license will expire and the application will revert to Demonstration Mode. Students who possess and are the original installer of a legally acquired and licensed copy of PM FASTrack may purchase an extension after the initial 1-year period expires. A 3-month PM FASTrack extension can be purchased directly from RMC for the cost of $75, by contacting Customer Service directly during regular business hours. Only one extension may be purchased per customer, and students who require additional use after their first extension must re-purchase a new copy of PM FASTrack at list price.

Also note that RMC will not sell an extension to any PM FASTrack user with fraudulent activity associated with their original installation, or to any PM FASTrack user who gave false or misleading information when registering their original copy, or to any PM FASTrack user who has a license that has been expired for longer than six months. Due to concerns with fraudulent use and sharing, RMC will not grant extensions to any purchaser of PM FASTrack who is PMP certified for any reason.